Welcome to Pets Delivery Express! These Terms and Conditions outline the rules and regulations for using our pet transportation services and website. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.

2. Services Offered

Pets Delivery Express provides pet transportation, relocation, and associated services, including:

• Domestic and international pet shipping
• Veterinary checks and vaccination assistance
• Secure pet crate preparation
• Custom clearance for pet travel
• Live tracking and customer support

3. Eligibility for Service

To use our services, you must:

• Be at least 18 years old.
• Provide accurate and complete information regarding your pet.
• Comply with all relevant pet transportation laws and regulations.

4. Booking and Payment

• All bookings must be made in advance via our website or customer support.
• Payments must be completed before the service begins.
• We accept various payment methods, including credit/debit cards and bank transfers.
• Prices are subject to change based on travel distance, pet size, and other factors.

5. Cancellation and Refund Policy

• Cancellations made within 48 hours of booking may be eligible for a partial refund.
• Last-minute cancellations (less than 48 hours before transport) are non-refundable.
• Refunds, if applicable, will be processed within 10 business days.

6. Pet Health and Safety

• Owners must ensure pets are in good health before travel.
• Required vaccinations and health certificates must be provided as per airline and country regulations.
• We are not responsible for any health issues arising due to undisclosed pre-existing conditions.

7. Responsibilities of Pet Owners

• Provide accurate pet details (breed, age, health status, and behavior).
• Ensure your pet meets all travel regulations, including vaccinations and documentation.
• Arrange for any additional requirements such as special dietary needs or medical assistance.

8. Liability Disclaimer

• While we take every precaution to ensure a safe journey, Pets Delivery Express is not liable for unforeseen circumstances, including flight delays, natural disasters, or pet health emergencies.
• We are not responsible for loss or damage resulting from incorrect information provided by the pet owner.

9. Restrictions and Limitations

• We do not transport pets banned by specific airlines or countries.
• Aggressive or dangerous animals may require special arrangements or may not be accepted.
• We follow airline and transportation policies regarding pet travel conditions.

10. Privacy Policy

• We collect customer information only for service purposes.
• Personal data will not be shared with third parties except as required for transportation logistics.
• By using our services, you agree to our data collection and usage policies as outlined in our Privacy Policy.

11. Changes to Terms and Conditions

Pets Delivery Express reserves the right to update or modify these Terms and Conditions at any time. Customers will be notified of significant changes via email or website updates.